Welcome to our website. By using our website, www.thallo.care (hereinafter, Website, webpage, business, us, our, or we) and the online store, which included in it, you automatically agree to the following terms, (hereinafter, Terms of Use or Terms) which you should read carefully.
The website www.thallo.care (hereinafter “the website”) is owned by the non-profit civil company called “711 theatre group”, which has the distinctive title “seveneleven” and is located in Athens, Greece, 1 Zinodotou Street, tel. +30 2111113642, legally represented, with contact email address welcome@thallo.care.
Introduction
www.thallo.care reserves the right to modify or renew unilaterally and without notice the present terms and conditions of transactions and services, made through its online shop, according to its needs and commercial laws. www.thallo.care is not obliged to inform users of any modifications and any changes through the webpage of this online shop, but the users must read the terms and conditions before using the webpage and before placing any order.
In case you have any questions, you can contact us using the indicated contact methods.
Information provided & Products
www.thallo.care is committed to the completeness and validity of the information provided on its website, both in terms of the existence of the essential characteristics that, where applicable, describe each product it offers, and the accuracy of the data concerning the services provided, without prejudice to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.
Limitation of liability
Our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of that product.
All product descriptions, information and material posted on this website are provided “as is” and without any further warranty, express or implied, except for warranties provided by law (statutory warranty). In this respect, if you are dealing as a consumer, we are obliged to deliver products that are in accordance with the Contract, taking responsibility for any non-compliance that exists at the time of delivery. Products are deemed to be in accordance with the Contract when: a) they conform to the description and quality reflected on this website, b) they are suitable for the purposes for which products of that kind are normally used, and c) they have the quality and performance that is normal for products of the same kind, and which is reasonably expected. To the maximum extent permitted by law, we disclaim all warranties, except those in favour of consumers that cannot be legally excluded (statutory warranties). Nothing in this clause affects your rights as a consumer or your right to withdraw from the Contract.
The website www.thallo.care cannot provide any guarantee product availability, but it guarantees timely notification of the end consumers of their unavailability, informing them of the period of time within which we can supply them with the product. We reserve the right to cancel any customer’s order and refund any money paid in the event that a product is not available.
www.thallo.care is liable only for wilful misconduct and gross negligence, in case of delay in the delivery of ordered products and for information or services it provides through its website.
In our online shop, the total price of the goods in euros is also explicitly and clearly stated, including legal VAT, transport – shipping costs, method of payment, shipping and delivery method, the deadline within which the online shop undertakes to deliver the goods. Any right of withdrawal of the consumer and the rights and obligations arising from it are also explicitly mentioned. However, human errors, network or computer system malfunctions of the website cannot be excluded that may affect the correct provision of information to consumers regarding product prices, availability or characteristics. The online shop reserves the right not to execute an order, even a confirmed order, if product characteristics (price, properties) included in the order do not correspond to reality and the price lists of the company, i.e. in case of incorrect registration.
If you notice any incorrect information (e.g. unusually high or low price of a product), before placing an order, please contact us by calling at the contact number +30 2111113642 or at our email address: shop@thallo.care, for the immediate correction of the error, for clarifications on the price and characteristics of the product and more effective provision of our services to the consumers.
Our online shop is not responsible for potential technical problems that may occur to visitors when they attempt to access the website, and during this time, and are related to the operation or compatibility of their own infrastructure with the use of the website.
Furthermore, the website www.thallo.care does not guarantee that the website itself or any other related site, or the servers through which they are made available to you, are provided to you free of “viruses” or other harmful components.
Furthermore, it has no liability for acts or omissions of third parties, and in particular, unauthorised interference by third parties in products and services or information available through it.
The company “711 theatre group” bears no responsibility for the temporary unavailability of the website, for the interruption of individual or all functions or applications, or for any malfunction or technical issues that may occur.
Under any circumstances, including negligence, is the company “711 theatre group” liable to the visitor/user or any third party for any form of damage, related, in any way, to the use of the website and navigation on it.
“Links” – Hyperlinks banners-Disclaimer
The website www.thallo.care does not control the availability, content, privacy policy, quality and completeness of the services of other websites and pages to which it refers through “links”, hyperlinks or advertising banners. Therefore, for any problem that may occur during your visit / use, you should contact directly the respective websites and pages, which are responsible for the provision of their services. Under no circumstances should www.thallo.care be considered to endorse or accept the content or services of the websites and pages to which it refers, or to be linked to them in any other way.
Intellectual property rights
The content of the website www.thallo.care, including images, graphics, trademarks, photographs, designs, texts, videos and the services and products provided, is the intellectual and industrial property of the company called “711 theatre group” and is protected by the provisions of Greek, European and international law. Consequently, it may not be modified, copied, analogically/digitally recorded, reproduced, stored (downloading), sold, distributed or transmitted, in any way, in whole or in part, except with the express written permission of the company.
The names, images, logos and distinctive features that represent civil non-profit company “711 Theatre Group” and “thāllo”, its online shop, thāllo app and third parties, as well as their products or services, are exclusive trademarks and distinctive features of the civil non-profit company and the third parties and are protected by Greek, European and international legislation on trademarks, industrial and intellectual property and unfair competition. In any case, their appearance and display on the website should in no way be construed as a transfer or granting of license or right to use them.
Obligations of Website Visitors
The information or personal data provided to us by website visitors is processed in accordance with Data Protection Policies. Visitors to our website provide their consent to processing of such information and data and declare that all information and data they provide to us are true and accurate.
In addition, they accept, consent and agree that they will make legitimate use of the website and undertake to use it only to submit legitimate enquiries or orders and to provide us with their email address, postal address and/or other contact details correctly and accurately. They also accept that we may use this information to contact them if necessary. If they do not give us all the information we need or the information is incorrect, we cannot process their order. The purchase of goods through our online shop is only allowed to visitors who are at least 18 years old and have legal capacity to enter into binding contracts, as defined in Greek law.
Visitors further agree that they will not use our website and our online shop to send, post, email or otherwise transmit any content that is illegal, harmful, threatening, abusive, offensive, harassing, libellous, defamatory, vulgar, obscene, indecent, invasive of someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, or may cause harm to minors in any way. They are not entitled to transmit anything that intentionally or unintentionally violates the applicable Greek and EU legislation and its provisions, or may harass third parties in any way, and finally any content used for the collection or storage of personal data of users.
Browsing, accessing or using the website and any services available through it is a presumption that the visitor/user has studied, understood and accepted all terms of use. For this reason, the visitor is invited to read their content in advance. In case the visitor/user does not agree with the terms of use of the website, they must not make use of the services and its content.
The visitor of the pages and services of the website www.thallo.care assumes responsibility for any damage caused to the website www.thallo.care by bad or improper use of the relevant services.
Security
Wherever on our website www.thallo.care you enter personal data (password, addresses, phone numbers, credit cards, etc.) there is TLS 1.3 encryption with 256-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is essentially a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key.
Similarly, our “thāllo app” is encrypted with TLS 1.3 with 256-bit encryption protocol (Secure Sockets Layer – SSL).
Confidentiality of Transactions
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply to e-commerce. All information transmitted by the visitor of our website is confidential and www.thallo.care has taken all necessary measures to use them only to the extent necessary in the context of the services provided. Some of the measures taken are the following: Only authorised employees have access to your transaction information, and only when it is necessary, e.g. to process your requests. www.thallo.care does not disclose customer information and transactions unless it has written authorisation from you, or unless required by a court order or other public authority. None of your information is used by third parties. You can request any information held about you and request that it be corrected if you can document that it is incorrect. For your own safety, you should also treat all information provided through the service as confidential and secret and not disclose it to any third party.
The terms included in the Company’s personal data management policy (Privacy Policy), are considered a single set with these terms, and each use of the website and our application “thallo app” implies the unconditional acceptance of these terms by the user.
Cookies
The company reserves the right to use “cookies” to facilitate the operation of the website and its use by the visitor. The term “cookie” refers to a small data file consisting solely of a series of textual information that the website transfers to the web browser located on your computer’s hard drive, either temporarily throughout your visit or sometimes for longer periods depending on the cookie type. Each “cookie” is unique to your browser and contains certain anonymous information.
Purchase of Products-Your order
Placing an order through the online shop constitutes a distance sale, regulated by the legislative framework of L. 2251/1994, as amended and currently in force.
All orders of products are subject to availability. Therefore, in the event of supply problems or depletion of products in stock, we reserve the right to inform you of similar products of equal or superior quality and value that you can order. If you do not wish to order such similar products, we will refund the amount you may have paid in full. Furthermore, we have the right to withdraw from this website any product at any time and/or remove or edit any material or content on this website. In addition, delivery will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party designated by you, other than the carrier, has obtained physical possession or control of the goods, as evidenced by the signing of the order receipt at the agreed delivery address.
To make your search easier, we have chosen a simple process: Using the search option will easily lead you to the desired product. Our online shop makes every effort to provide high quality services. However, errors in prices and secondary product features cannot be excluded, and it cannot be guaranteed that there will be no interruptions in the operation of the website or “human” errors when updating/indicating the price of a product.
When you have placed your order you will receive an automated email confirming the receipt of your order and stating the details of your order. In case your order is pending, you will receive a corresponding e-mail. Alternatively, we will contact you at the telephone numbers you have entered when you placed your order on our website. Please make sure that they are collected and stored throughout our transaction. No contract will be deemed to have been formed between us and you in respect of any products until your order is expressly accepted by us. If we do not accept your order and the money has already been withdrawn from your account, it will be fully refunded. When your order is delivered to the partner courier company, we will notify you of the relevant tracking number by email so that you can track your parcel. At the same time, you will also be notified of the link of the courier company through which you will be able to make a search.
Payment Methods (see details here)
Prices of products sold
VAT is included in the prices listed for each product. www.thallo.care reserves the right to adjust prices. In any case, although we make every effort to ensure the accurate indication of the items and prices listed in our online shop, we cannot exclude potential typographical or technical errors in product prices. If upon completion of your order you notice any such error, please do not hesitate to contact us at our Company’s telephone number.
Product delivery / Shipping costs
Shipping within Greece
Deliveries of orders within Greece are made by the partner courier company SPEEDEX and the delivery time is usually 1-3 working days, depending on the shipping area, from the day after the order, provided that the website indicates that our products are available.
Shipping costs are automatically displayed in your shopping cart upon completion of your order and are based on the shipping area and the weight of the products shipped as follows:
Within Attica | €2.90 |
Outside Attica |
|
· To mainland Greece | €3.30 |
· To the Greek islands | €3.80 |
For postal shipments in areas that courier companies describe as inaccessible and/or remote, delivery time is usually 2-5 business days after shipping, and an additional shipping cost of €1.90 applies.
International shipping
International postal shipments are made in cooperation with the Greek Post Office (ELTA). Delivery times depend on the times of the Post Office, but also on the times of the Post Office of the destination country.
Shipping costs for orders outside Greece range from €5 to €9 (prices including VAT 24%) and depend on the Zone to which the country of delivery belongs and the product weight.
You can find out more in detail in the corresponding section of our website by clicking here.
Returns/Exchanges
1) Right of withdrawal
As a European consumer you have the right to return the products you buy within 14 business days from the date you or a third party you have designated received the products.
2) Exercise of the right of withdrawal
To exercise your right of withdrawal (return of products), you can inform us by sending us an email to our email address shop@thallo.care or by contacting us at +30 211 111 3642. In order to withdraw in time, you only need to inform us about the exercise of your right of withdrawal before the expiry of the withdrawal period (within 14 calendar days). As consumers, you must send the products at your own expense in the excellent condition you received them without having been used, opened or broken (books), without undue delay and in any case within 14 calendar days. The return must be made through any courier company you wish, and it is recommended that it be tracked (tracking number), so that you can be sure of the delivery of the product(s) to us. The address to which the products to be returned should be sent is: 1 Zinodotou Street, Pangrati, Postal Code:11634, Athens, Greece.
In this case, our company will refund all money received, excluding delivery and return costs, without delay and in any case within 14 calendar days from the date we receive the products. The company will proceed with the refund using the payment method the consumer used at the time of purchase. Except in the case that you have paid by cash on delivery, in which case the refund will be made by bank deposit to the account indicated by you.
3) Product replacement/exchange
Changes to another code are made at your own expense. In case you wish to change your product and replace it with another product, you can inform us by contacting us at +30 211 111 3642 about the product(s) you wish to return, as well as which product(s) you wish to replace them with, within 14 working days from the date you or a third party you have designated received the products. The return of the products must be made on your behalf through any courier company you wish. The address to which the products to be returned should be sent is: 1 Zinodotou Street, Pangrati, Postal Code:11634, Athens. Greece. Subsequently, once we receive the product(s) and make sure that they are in their original condition, we will send the parcel with the selected products to your door by courier.
4) Defective product
If you believe that the product you ordered does not comply, at the time of delivery, with the terms of the Contract (defective product) you should contact us immediately by sending us a message to our email address shop@thallo.care, describing in detail the product and its defect and attaching the corresponding photos, in order to give you instructions for further action. The product, together with the receipt, is delivered for return to our partner courier company, free of charge. Subsequently, we carefully examine the returned product, confirm that the defect is not due to misuse, and inform you either by phone or email, within a reasonable period of time, whether you are entitled to a free replacement (if this option is available and the product is available), repair/care of the product or a refund. The replacement of the product, its repair or refund will be carried out as soon as possible and, in any case, within 14 days from the day we confirm that you are entitled to a replacement/repair of the defective product or a refund. In case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs you have incurred in returning the product. Your refund will be made by the same method as the payment at the time of purchase. Except in the case that you have paid by cash on delivery, in which case the refund will be made by bank deposit to the account indicated by you.
Order Cancellation.
Cancellation of the order can be made in the following cases:
Order delay:
The possible reasons that may affect the estimated delivery date of your order are:
An integral and binding part of the Terms of Use is the Privacy Policy.
Thāllo app
Specifically, for the terms of use of our “Thāllo app” and in addition to what has been mentioned and applies in these terms of use, please refer to our relevant section “Terms of Use of the App”.
Applicable law and competent courts
Greek law and law 2251/1994 on Consumer Protection, as amended and in force, governs the contracts concluded with our online shop, and the Courts of Athens are exclusively responsible for the resolution of disputes arising from such contracts.
The terms of use of the website, as well as any modification thereof, are governed by national and Community law and any applicable relevant international treaties. Any provision of the above terms found to be contrary to the above legal framework or rendered invalid, shall automatically cease to be valid and shall be removed from the present, without, in any way, affecting the validity of the other terms.
Likewise, in the event that some of the terms of use become partially or totally invalid or unenforceable, the validity and/or validity of the remaining terms or part of them shall not be affected. Invalid and/or unenforceable terms will be replaced by terms that come as close as possible to the meaning and purpose of the invalid or unenforceable terms.
STAMP-LEGAL FORM
Website: www.thallo.care
Owner of this site: NOTIS PARASKEVOPOULOS
VAT ID: 997367773
Address: 1 Zinodotou Street, Pangrati, 11634, Athens, Greece
Email: welcome@thallo.care
Phone number: +30 211-1113642
G.E.MI. number: 128316101000
Last update 25/04/2024