In 2021 thāllo and the Hellenic Initiative Against Alzheimer’s Disease (HIAAD) increased their social impact through a new information and support phone service for people living with dementia and their caregivers, providing a series of tools that further enhanced the quality of caregiving through reliable information. HIAAD, which has been actively and openly operating since 2019, comprises distinguished scientists in many fields of expertise in Greece and abroad –clinicians, researchers, teachers, legal professionals, businessmen– who share the vision of helping Greece to adjust sooner in the dementia reality.

The Information and Support Helpline was the outcome of the coordinated efforts made by thāllo and HIAAD, reflecting the way the American Alzheimer’s Association’s practices were implemented in Greek reality. Its main mission was to provide integrated care to patients with memory disorders and to their families, following internationally recognized guidelines.

Services provided

The thallo group consists of trained psychologists and specialists in dementia issues.
It provided free of charge information and support on a series of topics such as:

Counseling on high quality caregiving,
Tools for reducing caregiver stress,
General advice on legal issues and available options,
Information on benefits and allowances (Greek citizens only),
Advice on how to choose carehomes and caregivers,
Understanding dementia and its symptoms,  
Behavioral management and safety issues,
Communication with people living with dementia,
Information on local services (In Greece only),
Advice on bedsores,
Recommending everyday activities and options for improving health and social life,
Emotional and psychological support for people living with dementia and their caregivers.

We also offered regular live video sessions via Zoom for people with dementia.
The sessions were person centered, followed the philosophy of thāllo and were designed
to enhance social and cognitive health.

Who can call us

This helpline was for:

People living with dementia.
People living with Mild Cognitive Impairment

The Information and support line for the Elderly and People living with Dementia operated from March 2021 to Spring 2023 with the help of grants from the TIMA Charitable Foundation and the Athina I. Martinou Foundation, and then until October 2024 with private funds. During this time, more than 5,000 people were informed, systematically supported and guided.

Until the end of its operation, it was the only dementia support line in Greece that:

  • The average call was approximately 1 hour, significantly longer than similar services.
  • Offered free, no call-time limit, guidance and support throughout dementia progression through systematic communication with the caregivers.
  • Provided free, person-centered, one-on-one recreational meetings via Zoom for people with dementia based on the thāllo®
  • All services were also available in the English language.
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