Together on the journey called dementia.

The service is free of charge*, the connection is immediate, and it is possible to have regular contact with the callers.​

Call now

(0030) 212 000 8711

Services provided

The thallo group consists of trained psychologists and specialists in dementia issues.
It provides free of charge information and support on a series of topics such as:

Counseling on high quality caregiving,
Tools for reducing caregiver stress,
General advice on legal issues and available options,
Information on benefits and allowances (Greek citizens only),
Advice on how to choose carehomes and caregivers,
Understanding dementia and its symptoms,  
Behavioral management and safety issues,
Communication with people living with dementia,
Information on local services (In Greece only),
Advice on bedsores,
Recommending everyday activities and options for improving health and social life,
Emotional and psychological support for people living with dementia and their caregivers.

We also offer regular live video sessions via Zoom for people with dementia.
The sessions are person centered, follow the philosophy of thāllo and are designed
to enhance social and cognitive health.

Who can call us

This helpline is for:

People living with dementia.
People living with Mild Cognitive Impairment
People living with Mild Cognitive Impairment
Health professionals working with the elderly and people with dementia.
The wider public that wishes to be informed.
People over 65 who feel lonely or/and need to talk.
Contact information
Call us on (0030) 212 000 8711
Send us a message at
Ask for a video call
Our helpline is open all year round, Monday to Friday 09:00 – 17:00
The rest of the days and hours you can leave your message and we will get back to you within 24 hours.
Note that if you have disabled the Caller ID option on your phone, we will not be able to do so.

Useful information

We do not carry out a diagnosis. If you or a care recipient of yours presents memory problems, please consult your doctor.

We inform you that all calls (inbound/outbound) are recorded for reasons of security, evaluation and improvement of the service and staff training. Our company is fully compliant with the provisions of national and European legislation on personal data protection, including Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data (“General Data Protection Regulation”).

*Calls are considered as local and are usually included in the call packages of all providers in Greece free of charge. For more information, please contact your provider.

Further information on the Hellenic Initiative Against Alzheimer’s disease is available on

In 2021 thāllo and the Hellenic Initiative Against Alzheimer’s Disease (HIAAD) increased their social impact through a new information and support phone service for people living with dementia and their caregivers, providing a series of tools that further enhance the quality of caregiving through reliable information. HIAAD, which has been actively and openly operating since 2019, comprises distinguished scientists in many fields of expertise in Greece and abroad –clinicians, researchers, teachers, legal professionals, businessmen– who share the vision of helping Greece to adjust sooner in the dementia reality.

The Information and Support Helpline is the outcome of the coordinated efforts made by thāllo and HIAAD, reflecting the way the American Alzheimer’s Association’s practices were implemented in Greek reality. Its main mission is to provide integrated care to patients with memory disorders and to their families, following internationally recognized guidelines.

In a secure environment of extroversion and free expression we aim at conveying our belief that knowledge reduces stress and fear. Our wishes and goals are the following:

Preventing social exclusion experienced by the elderly
Building the confidence of people with dementia and of their caregivers
Supporting health professionals in their difficult work
Informing the public so as to feel safe in sharing their experience
Gradually eliminating the stigma associated with dementia
The Information and Support Helpline is the fruit of the collaboration between seveneleven and the Hellenic Initiative Against Alzheimer’s Disease.
It was implemented thanks to a founding grant by the TIMA Charitable Foundation and since April 2022 it continues to run, in an expanded form,
thanks to a grant by the Athina I. Martinou Foundation.
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